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Return an Item

Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email info@crystalinnovation.co.uk to request a refund and we will assign you a tracking number.
2. Mail your returned item to:
     Crystal Innovation
     6 Cheney Road
     Luton
    Bedfordshire, LU4 9ET
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Some items can not be returned if they are opened. These include music, software, and video games.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Shipping fee

We also do not refund the original shipping and handling that you paid on the order.

Exchanges

You are entitled to an exchange free of charge, however shipping fees are never refunded.